{"id":45,"date":"2022-09-01T13:02:58","date_gmt":"2022-09-01T13:02:58","guid":{"rendered":"http:\/\/bookatour.amsterdam\/?page_id=45"},"modified":"2026-10-08T14:58:35","modified_gmt":"2026-10-08T14:58:35","slug":"terms-conditions-book-a-tour-amsterdam","status":"publish","type":"page","link":"https:\/\/bookatour.amsterdam\/pt\/terms-conditions-book-a-tour-amsterdam\/","title":{"rendered":"Termos e Condi\u00e7\u00f5es"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"45\" class=\"elementor elementor-45\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd6a3f0 e-con-full e-flex e-con e-parent\" data-id=\"dd6a3f0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-2fa810c6 e-con-full pad-xl e-flex e-con e-child\" data-id=\"2fa810c6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;shape_divider_bottom&quot;:&quot;mountains&quot;}\">\n\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"false\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" opacity=\"0.33\" d=\"M473,67.3c-203.9,88.3-263.1-34-320.3,0C66,119.1,0,59.7,0,59.7V0h1000v59.7 c0,0-62.1,26.1-94.9,29.3c-32.8,3.3-62.8-12.3-75.8-22.1C806,49.6,745.3,8.7,694.9,4.7S492.4,59,473,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" opacity=\"0.66\" d=\"M734,67.3c-45.5,0-77.2-23.2-129.1-39.1c-28.6-8.7-150.3-10.1-254,39.1 s-91.7-34.4-149.2,0C115.7,118.3,0,39.8,0,39.8V0h1000v36.5c0,0-28.2-18.5-92.1-18.5C810.2,18.1,775.7,67.3,734,67.3z\"\/>\n\t<path class=\"elementor-shape-fill\" d=\"M766.1,28.9c-200-57.5-266,65.5-395.1,19.5C242,1.8,242,5.4,184.8,20.6C128,35.8,132.3,44.9,89.9,52.5C28.6,63.7,0,0,0,0 h1000c0,0-9.9,40.9-83.6,48.1S829.6,47,766.1,28.9z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d9108d blogtitle elementor-widget elementor-widget-heading\" data-id=\"6d9108d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Termos e Condi\u00e7\u00f5es<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e85736f elementor-widget elementor-widget-heading\" data-id=\"5e85736f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Explicado de forma clara<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60d28e31 elementor-align-center elementor-widget__width-initial elementor-mobile-align-center elementor-widget-tablet__width-inherit elementor-widget-mobile__width-inherit elementor-widget elementor-widget-button\" data-id=\"60d28e31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/x2-checkout.xola.app\/flows\/mvp?button=5c7ffd960b211674608b4a64&#038;type=checkout&#038;view=grid&#038;xwm=eyJvcmlnaW4iOiJodHRwczovL2Jvb2thdG91ci5hbXN0ZXJkYW0iLCJjaGFubmVsIjoieDVybWYydHVjb09ibDV3TCJ9&#038;_gl=1*6300f4*_gcl_au*NTc1Mjg3MDIuMTc2NTk4NDQyMy4xOTI5Mjc3Nzg3LjE3Njc1Mjc1MzUuMTc2NzUyNzkxOA..*_ga*MjExMjkxOTQwNS4xNzU1MDk5MTI2*_ga_M2K1C1QP9N*czE3Njc2NDQ1MDMkbzg5JGcxJHQxNzY3NjQ3NjM2JGo0MCRsMCRoMA..\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Planeje sua visita<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-46db93cc pad-xl e-flex e-con-boxed e-con e-parent\" data-id=\"46db93cc\" data-element_type=\"container\" data-e-type=\"container\" id=\"about\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a686b2b elementor-widget__width-initial elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"4a686b2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-heart\" viewbox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M462.3 62.6C407.5 15.9 326 24.3 275.7 76.2L256 96.5l-19.7-20.3C186.1 24.3 104.5 15.9 49.7 62.6c-62.8 53.6-66.1 149.8-9.9 207.9l193.5 199.8c12.5 12.9 32.8 12.9 45.3 0l193.5-199.8c56.3-58.1 53-154.3-9.8-207.9z\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tTermos e Condi\u00e7\u00f5es\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tEstes termos e condi\u00e7\u00f5es t\u00eam como objetivo garantir que tudo seja claro e justo para todos a bordo. Eles explicam como s\u00e3o tratadas as reservas, os pagamentos, os cancelamentos e as medidas de seguran\u00e7a, para que voc\u00ea saiba o que esperar antes de embarcar conosco.\n\nSe voc\u00ea tiver alguma d\u00favida ap\u00f3s a leitura, sinta-se \u00e0 vontade para entrar em contato. Estamos sempre dispostos a ajudar a esclarecer suas d\u00favidas.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e349c30 pad-xl e-flex e-con-boxed e-con e-parent\" data-id=\"e349c30\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6c6b87c6 e-con-full e-flex e-con e-child\" data-id=\"6c6b87c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77106bc7 elementor-widget elementor-widget-heading\" data-id=\"77106bc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Companhia Mar\u00edtima Paping - Passeios pelo Canal em Amsterd\u00e3<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10b43ecb elementor-widget elementor-widget-text-editor\" data-id=\"10b43ecb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><strong>Condi\u00e7\u00f5es de pagamento<\/strong><\/h3><ul><li>A deposit of <strong>\u20ac20 or \u20ac50<\/strong>, depending on the type of booking, is required to confirm your reservation.<\/li><li>The deposit is deducted from the total tour price.<\/li><li>Unless your tour has already been paid in full, the remaining balance is due on the day of the tour and can be paid <strong>by cash or credit card onboard<\/strong>.<\/li><li>Prices shown during the booking process or confirmed in writing are the applicable prices for your reservation.<\/li><li>Our published and confirmed prices are fixed and <strong>not negotiable<\/strong>.<\/li><li>Refunds, cancellations and no-show charges are handled in accordance with the policies set out below.<\/li><\/ul><div>\u00a0<\/div><hr \/><h3>Pol\u00edtica de Dep\u00f3sitos<\/h3><p>To secure your private tour, we require a deposit of <strong>\u20ac20 or \u20ac50<\/strong>, depending on the type of booking.<\/p><ul><li><strong>Cancellation at least 4 hours before departure:<\/strong><ul><li>If you cancel at least <strong>4 hours before your scheduled departure time<\/strong>, you will receive a <strong>full refund, including your deposit<\/strong>.<\/li><\/ul><\/li><li><strong>Cancellation less than 4 hours before departure:<\/strong><ul><li>If you cancel less than <strong>4 hours before departure<\/strong>, your deposit will not be refunded.<\/li><li>If you have already paid the full tour price, any amount paid above the applicable deposit will be refunded.<\/li><\/ul><\/li><li><strong>No-Show:<\/strong><ul><li>If you do not arrive for your tour and have not contacted us within <strong>15 minutes after the scheduled departure time<\/strong>, your booking will be considered a no-show.<\/li><li>No-shows are not eligible for a refund or rescheduling.<\/li><li><strong>The full tour price will be charged in the event of a no-show.<\/strong><\/li><li>If you have paid only a deposit, the deposit will be retained and the <strong>remaining tour balance will be charged to the payment method used for the booking<\/strong>.<\/li><li>The total amount charged will not exceed the full price of the reserved tour.<\/li><\/ul><\/li><li><strong>Pagamento do saldo restante:<\/strong><ul><li>If you have not paid in full, the remaining balance can be paid on the day of the tour by cash or credit card.<\/li><\/ul><\/li><\/ul><p>By completing your booking, you confirm your acceptance of these Terms &amp; Conditions.<\/p><hr \/><h3>Processo de reserva<\/h3><p>As reservas podem ser feitas diretamente pelo nosso site. Essa \u00e9 a nossa forma preferencial de reserva e permite consultar a disponibilidade e os pre\u00e7os atualizados.<\/p><ul><li><strong>Reservas online:<\/strong> Reserve diretamente em <a href=\"https:\/\/bookatour.amsterdam\/pt\/\">https:\/\/bookatour.amsterdam<\/a><\/li><li><strong>D\u00favidas e pedidos especiais:<\/strong> Envie um e-mail para <a href=\"mailto:ahoy@bookatour.amsterdam\">ahoy@bookatour.amsterdam<\/a>.<\/li><li><strong>Reservas existentes:<\/strong> Para altera\u00e7\u00f5es ou d\u00favidas sobre uma reserva existente, entre em contato conosco por e-mail.<\/li><li><strong>Quest\u00f5es urgentes no dia do passeio:<\/strong> Se o seu passeio for realizado naquele dia e surgir algum problema urgente, ligue para +31 20 210 1256.<\/li><\/ul><p>O WhatsApp n\u00e3o \u00e9 monitorado para solicita\u00e7\u00f5es de reserva ou d\u00favidas gerais de atendimento ao cliente. Pouco antes da sa\u00edda, os passageiros poder\u00e3o receber mensagens do seu capit\u00e3o pelo WhatsApp com informa\u00e7\u00f5es pr\u00e1ticas sobre o passeio.<\/p><hr \/><h3><strong>Contratos de plataformas de reservas<\/strong><\/h3><p>Na Rederij Paping, valorizamos a efici\u00eancia e a fluidez das opera\u00e7\u00f5es ao trabalhar com plataformas de reservas.<\/p><ul><li><strong>Integra\u00e7\u00e3o de API:<\/strong><ul><li>Preferimos, sem d\u00favida, uma conex\u00e3o via API para o gerenciamento de reservas. Isso garante disponibilidade precisa, confirma\u00e7\u00f5es instant\u00e2neas e uma experi\u00eancia mais tranquila para ambas as partes.<\/li><\/ul><\/li><li><strong>Reservas manuais:<\/strong><ul><li>Caso n\u00e3o seja poss\u00edvel estabelecer uma conex\u00e3o via API, \u00e9 poss\u00edvel realizar reservas manualmente. No entanto, ser\u00e1 <strong>cobrada uma taxa de servi\u00e7o de \u20ac 50 por reserva<\/strong> para cobrir os custos administrativos do processamento manual.<\/li><\/ul><\/li><\/ul><p>For partnership inquiries or questions about API integration, please contact us at <a href=\"mailto:ahoy@bookatour.amsterdam\"><strong>ahoy@bookatour.amsterdam<\/strong><\/a> and include <strong>\u201cPartnership\u201d<\/strong> in the subject line.<\/p><hr \/><h3>Condi\u00e7\u00f5es de cancelamento<\/h3><p>We understand that plans can change. However, last-minute cancellations or rescheduling affect our ability to offer your reserved time slot to other guests.<\/p><ul><li><strong>Cancellation at least 4 hours before departure:<\/strong><ul><li>You may cancel your booking at least <strong>4 hours before the scheduled departure time<\/strong> and receive a <strong>full refund, including your deposit<\/strong>.<\/li><li>No reason is required.<\/li><\/ul><\/li><li><strong>Cancellation less than 4 hours before departure:<\/strong><ul><li>If you cancel less than <strong>4 hours before departure<\/strong>, your deposit will not be refunded.<\/li><li>If you have already paid the full tour price, any amount paid above the applicable deposit will be refunded.<\/li><\/ul><\/li><li><strong>Third-Party Bookings (e.g. Viator, Project Expedition, GetYourGuide):<\/strong><ul><li>Third-party bookings are subject to the cancellation and refund conditions of the platform through which the booking was made.<\/li><li>Cancellations, refunds and changes must be managed through that platform.<\/li><\/ul><\/li><\/ul><h3>Condi\u00e7\u00f5es de atraso<\/h3><p>Guests are requested to arrive <strong>5 minutes before their scheduled departure time<\/strong>.<\/p><ul><li>If you are running late, please call us as soon as possible at <strong>+31 20 210 1256<\/strong>.<\/li><li>Arriving late does not extend your tour. Your tour will still end at the originally scheduled end time.<\/li><li>If you are more than <strong>15 minutes late and have not contacted us<\/strong>, your booking will be considered a <strong>n\u00e3o comparecimento,<\/strong>.<\/li><li>Where possible, we may offer rescheduling for guests who contact us about a delay, subject to availability. A <strong>taxa de remarca\u00e7\u00e3o de \u20ac30<\/strong> may apply.<strong style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji';\">\u00a0<\/strong><\/li><\/ul><h3>Pol\u00edtica de n\u00e3o comparecimento<\/h3><p>Guests who do not arrive for their tour and have not contacted us within <strong>15 minutes after the scheduled departure time<\/strong> will be considered a <strong>n\u00e3o comparecimento,<\/strong>.<\/p><ul><li>No-shows are <strong>not eligible for a refund or rescheduling<\/strong>.<\/li><li><strong>The full tour price will be charged in the event of a no-show.<\/strong><\/li><li>If you have paid only a deposit, the deposit will be retained and the <strong>remaining tour balance will be charged to the payment method used for the booking<\/strong>.<\/li><li>The total amount charged will not exceed the full price of the reserved tour.<\/li><\/ul><div>\u00a0<\/div><hr \/><h3>Pol\u00edtica de remarca\u00e7\u00e3o<\/h3><ul><li>You may reschedule your tour at least <strong>4 hours before the scheduled departure time<\/strong>, subject to availability.<\/li><li>For direct bookings, eligible changes may be made through <strong>\u201cManage this purchase\u201d<\/strong> in your booking confirmation.<\/li><li>Requests to reschedule less than <strong>4 hours before departure<\/strong> may be accepted at our discretion, subject to availability, and a <strong>taxa de remarca\u00e7\u00e3o de \u20ac30<\/strong> may apply.<\/li><li><strong>No-shows cannot be rescheduled.<\/strong><\/li><li>Third-party bookings must be changed through the platform through which they were booked.<\/li><\/ul><div>\u00a0<\/div><hr \/><h3><strong>Condi\u00e7\u00f5es para altera\u00e7\u00e3o do passeio devido \u00e0s condi\u00e7\u00f5es meteorol\u00f3gicas<\/strong><\/h3><p>Nossos passeios acontecem <strong>fa\u00e7a chuva ou fa\u00e7a sol,<\/strong>ou seja, ser\u00e3o realizados independentemente das condi\u00e7\u00f5es clim\u00e1ticas.<\/p><ul><li>Amsterd\u00e3 apresenta um clima variado, incluindo chuva, granizo e neve. Nossos barcos est\u00e3o equipados com teto retr\u00e1til, assentos aquecidos e cobertores dispon\u00edveis mediante solicita\u00e7\u00e3o para garantir o seu conforto.<\/li><li>Normal weather conditions such as rain, cold, sleet or snow are not grounds for a refund outside our standard cancellation policy. Rescheduling may be possible at our discretion, subject to availability.<\/li><li>If conditions become unsafe\u2014for example due to extreme winds or an official KNMI severe weather warning\u2014we reserve the right to reschedule or cancel the tour. If we cancel because conditions are unsafe, you will be offered a suitable alternative or a full refund.<\/li><\/ul><div>\u00a0<\/div><hr \/><h3><strong>Termos deste site, nosso logotipo e o conte\u00fado do site<\/strong><\/h3><ul><li>Por favor, n\u00e3o copie nem utilize os textos, imagens ou o logotipo do nosso site para fins comerciais.<\/li><li>Nosso logotipo \u00e9 uma marca registrada, e seu uso n\u00e3o autorizado \u00e9 proibido por lei.<\/li><li>A privacidade dos h\u00f3spedes \u00e9 respeitada em todos os momentos. As fotos dos nossos h\u00f3spedes n\u00e3o podem ser utilizadas para fins particulares ou comerciais sem autoriza\u00e7\u00e3o. Se voc\u00ea mesmo aparecer na foto, isso n\u00e3o representa problema.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Clearly explained Plan Your Tour Terms and Conditions These terms and conditions are here to keep everything clear and fair for everyone on board. They explain how bookings, payments, cancellations, and safety are handled, so you know what to expect before you sail with us. If you have any questions after reading them, feel free [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-45","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms and Conditions | Book a Tour Amsterdam<\/title>\n<meta name=\"description\" content=\"Read the terms and conditions for Book a Tour Amsterdam. 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