F.A.Q.
Frequently Asked Questions
Whether you’re a seasoned sailor or you’re stepping aboard for the very first time, it’s totally normal to have a few questions. To make it simple, we’ve gathered the most common queries we get from our guests.
If you don’t find an answer below, please feel free to contact us directly! We are always happy to help.
We have a maximum of 10 guests per tour. This includes children.
📍 Where is the pickup point for my boat tour?
We offer two fixed central pickup locations to keep things simple and ensure tours start on time:
🚤 Pickup Points:
Café Van Puffelen
📍 Prinsengracht 375
Located in the heart of the canal district
🔗 View on Google MapsCentral Station
📍 Stationsplein 26
Easy access for travelers arriving by train
🔗 View on Google Maps
🧭 Can I request a different pickup location?
To avoid delays and confusion, we only use the two pickup points listed above.
We no longer offer custom pickup locations (such as hotels or restaurants).
Thank you for understanding — this helps us provide a smooth and timely experience for everyone on board.
🔎 How do I know I’m in the right spot?
Check your “Confirmation of your Canal Tour” email, where you’ll find the pickup location, a Google Maps link, and our office contact number: +31-20-2101256
The skipper will arrive at the dock at the exact start time of your tour.
Look for our boat, clearly marked with “Book a Tour” and a heart logo.
Our boats are easy to recognize:
White boat
Blue or tan roof
Turquoise blue seats
Heart logo on the side
Boat name: Blue in Green or Gordita
If you’re unsure or your tour starts within 30 minutes, please call us directly:
📞 +31-20-2101256
Yes, we love meeting your furry friends!
Skipper Paap is in popular demand and we totally understand why!
However, Skipper Paap cannot be in two places at once. This means that some tours will be guided by one of our other talented skippers.
Don’t worry, though! All of our skippers are equally skilled, knowledgeable, and professional. You will be in excellent hands no matter who you set sail with on your tour.
1. Do you offer drinks on board?
Yes! Every boat tour includes a selection of complimentary drinks:
Still water
A variety of sodas
Beer
Prosecco
You’re welcome to enjoy what’s available — no need to bring your own unless you have specific preferences.
2. Can we bring our own food and drinks?
Absolutely. You’re welcome to bring your own snacks, meals, or additional drinks. Just keep in mind: no personal glassware is allowed on board for safety reasons.
3. Are we allowed to bring wine?
Wine not? Okay, sorry — yes, you’re welcome to bring wine.
We just kindly ask that you don’t bring your own glassware, especially long-stemmed wine glasses, as they break easily on board. We provide durable plastic wine glasses for your use.
4. Will there be a wine opener on board?
Yes! We’ve got wine openers on all boats — no cork left behind.
5. What kind of glasses do you use?
We provide reusable plastic glasses on board. Glassware from home is not permitted for safety reasons, so there’s no need to bring your own.
6. Will there be soft drinks available?
Yes! A variety of sodas (like Fanta and Coca-Cola) are typically stocked, but you’re always welcome to bring your own favorites just in case.
Yes, you are allowed to bring a stroller.
Our boat is very comfortable in all weather and can be closed on all sides.
Additionally, our seats are heated and we offer cabin heating.
If you still wish to cancel despite these accommodations, we understand and will offer you a refund.
Please cancel at least 4 hours before the tour is scheduled to depart.
Firstly, thank you for choosing us to help plan this special moment! We are honored to assist you in creating the perfect proposal.
For proposals, we recommend booking a 1-hour private tour. The skipper will pick you and your loved one up at Prinsengracht 375, then sail to a beautiful location for the proposal.
We’ll discuss a specific song cue in advance to set the perfect moment. To celebrate, we also offer a complimentary bottle of Prosecco!
We can also arrange a bouquet of red roses for an additional charge, and our skipper will be happy to capture the moment with photos.
✨ For current pricing and availability, please visit our pricing page.
Unfortunately, we do not have a wheelchair elevator on board and the boat is not big enough to place a wheelchair.
There are a few steps as you get on the boat that can feel steep to some. We are happy to assist you as you board to ensure that you feel safe.
Depending on the pick-up location, there are likely to be some steps that you’ll need to walk down to access the boat. You can always contact us to request a more accesable pick-up location if needed.
There are a few places in Amsterdam where you can park. For parking in the city center, the Marnixstraat garage is your best bet. We can even pick you up for your canal tour at a dock located right beside the garage.
We do not offer catered dinner cruises, but you are very welcome to bring your own food on board. We’ve had guests bring sushi platters, pizza feasts, charcuterie spreads, and more! The possibilites are open to your imagination.
We have hosted many company tours with great success. There’s no better team-building activity than setting sail on the canals with your colleagues!
Naturally, we offer a tax invoice for your administration.
Although it’s possible, it would be a very long tour (minimum 4 hours) and quite pricey. We can, of course, discuss this with you if you’re determined! Please contact us directly.
