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Terms & Conditions

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Terms and Conditions

These terms and conditions are here to keep everything clear and fair for everyone on board. They explain how bookings, payments, cancellations, and safety are handled, so you know what to expect before you sail with us. If you have any questions after reading them, feel free to get in touch. We’re always happy to help clarify.

Rederij Paping - Canal Tours in Amsterdam

Terms of Payment

  • A deposit of €20 or €50, depending on the type of booking, is required to confirm your reservation.
  • The deposit is deducted from the total tour price.
  • Unless your tour has already been paid in full, the remaining balance is due on the day of the tour and can be paid by cash or credit card onboard.
  • Prices shown during the booking process or confirmed in writing are the applicable prices for your reservation.
  • Our published and confirmed prices are fixed and not negotiable.
  • Refunds, cancellations and no-show charges are handled in accordance with the policies set out below.
 

Deposit Policy

To secure your private tour, we require a deposit of €20 or €50, depending on the type of booking.

  • Cancellation at least 4 hours before departure:
    • If you cancel at least 4 hours before your scheduled departure time, you will receive a full refund, including your deposit.
  • Cancellation less than 4 hours before departure:
    • If you cancel less than 4 hours before departure, your deposit will not be refunded.
    • If you have already paid the full tour price, any amount paid above the applicable deposit will be refunded.
  • No-Show:
    • If you do not arrive for your tour and have not contacted us within 15 minutes after the scheduled departure time, your booking will be considered a no-show.
    • No-shows are not eligible for a refund or rescheduling.
    • The full tour price will be charged in the event of a no-show.
    • If you have paid only a deposit, the deposit will be retained and the remaining tour balance will be charged to the payment method used for the booking.
    • The total amount charged will not exceed the full price of the reserved tour.
  • Payment of the Remaining Balance:
    • If you have not paid in full, the remaining balance can be paid on the day of the tour by cash or credit card.

By completing your booking, you confirm your acceptance of these Terms & Conditions.

Booking Process

Bookings can be made directly through our website. This is our preferred booking method and provides access to current availability and pricing.

  • Online bookings: Book directly at https://bookatour.amsterdam
  • Questions and special requests: Please email us at ahoy@bookatour.amsterdam.
  • Existing bookings: For changes or questions regarding an existing booking, please contact us by email.
  • Urgent day-of-tour matters: If your tour is taking place that day and you have an urgent issue, please call us at +31 20 210 1256.

WhatsApp is not monitored for booking requests or general customer-service inquiries. Guests may receive WhatsApp messages from their skipper regarding practical arrangements shortly before departure.

Booking Platform Agreements

At Rederij Paping, we value efficiency and seamless operations when working with booking platforms.

  • API Integration:
    • We strongly prefer an API connection for handling bookings. This ensures accurate availability, instant confirmations, and a smoother experience for both parties.
  • Manual Bookings:
    • If an API connection is not possible, manual bookings may be arranged. However, a service fee of €50 per booking will apply to cover the administrative costs of manual processing.

For partnership inquiries or questions about API integration, please contact us at ahoy@bookatour.amsterdam and include “Partnership” in the subject line.

Terms of Cancellation

We understand that plans can change. However, last-minute cancellations or rescheduling affect our ability to offer your reserved time slot to other guests.

  • Cancellation at least 4 hours before departure:
    • You may cancel your booking at least 4 hours before the scheduled departure time and receive a full refund, including your deposit.
    • No reason is required.
  • Cancellation less than 4 hours before departure:
    • If you cancel less than 4 hours before departure, your deposit will not be refunded.
    • If you have already paid the full tour price, any amount paid above the applicable deposit will be refunded.
  • Third-Party Bookings (e.g. Viator, Project Expedition, GetYourGuide):
    • Third-party bookings are subject to the cancellation and refund conditions of the platform through which the booking was made.
    • Cancellations, refunds and changes must be managed through that platform.

Terms of Lateness

Guests are requested to arrive 5 minutes before their scheduled departure time.

  • If you are running late, please call us as soon as possible at +31 20 210 1256.
  • Arriving late does not extend your tour. Your tour will still end at the originally scheduled end time.
  • If you are more than 15 minutes late and have not contacted us, your booking will be considered a no-show.
  • Where possible, we may offer rescheduling for guests who contact us about a delay, subject to availability. A €30 rescheduling fee may apply. 

No-Show Policy

Guests who do not arrive for their tour and have not contacted us within 15 minutes after the scheduled departure time will be considered a no-show.

  • No-shows are not eligible for a refund or rescheduling.
  • The full tour price will be charged in the event of a no-show.
  • If you have paid only a deposit, the deposit will be retained and the remaining tour balance will be charged to the payment method used for the booking.
  • The total amount charged will not exceed the full price of the reserved tour.
 

Rescheduling Policy

  • You may reschedule your tour at least 4 hours before the scheduled departure time, subject to availability.
  • For direct bookings, eligible changes may be made through “Manage this purchase” in your booking confirmation.
  • Requests to reschedule less than 4 hours before departure may be accepted at our discretion, subject to availability, and a €30 rescheduling fee may apply.
  • No-shows cannot be rescheduled.
  • Third-party bookings must be changed through the platform through which they were booked.
 

Terms of Tour Change Due to Weather

Our tours are rain or shine, meaning they will proceed regardless of weather conditions.

  • Amsterdam experiences a variety of weather, including rain, sleet, and snow. Our boats are equipped with a retractable roof, heated seats, and blankets upon request to ensure your comfort.
  • Normal weather conditions such as rain, cold, sleet or snow are not grounds for a refund outside our standard cancellation policy. Rescheduling may be possible at our discretion, subject to availability.
  • If conditions become unsafe—for example due to extreme winds or an official KNMI severe weather warning—we reserve the right to reschedule or cancel the tour. If we cancel because conditions are unsafe, you will be offered a suitable alternative or a full refund.
 

Terms of this Website, Our Logo, and the Website’s Content

  • Please do not copy or use our website texts, pictures, or our logo for commercial purposes.
  • Our logo is a registered trademark, and unauthorized use is prohibited by law.
  • Guests’ privacy is respected at all times. Photos of our guests may not be used for private or commercial purposes without permission. If you are in the picture yourself, this is not a problem.