Zahlungsbedingungen
- A deposit of €20 oder €50, depending on the type of booking, is required to confirm your reservation.
- The deposit is deducted from the total tour price.
- Unless your tour has already been paid in full, the remaining balance is due on the day of the tour and can be paid by cash or credit card onboard.
- Prices shown during the booking process or confirmed in writing are the applicable prices for your reservation.
- Our published and confirmed prices are fixed and not negotiable.
- Refunds, cancellations and no-show charges are handled in accordance with the policies set out below.
Anzahlungsregelung
To secure your private tour, we require a deposit of €20 oder €50, depending on the type of booking.
- Cancellation at least 4 hours before departure:
- If you cancel at least 4 hours before your scheduled departure time, you will receive a full refund, including your deposit.
- Cancellation less than 4 hours before departure:
- If you cancel less than 4 hours before departure, your deposit will not be refunded.
- If you have already paid the full tour price, any amount paid above the applicable deposit will be refunded.
- No-Show:
- If you do not arrive for your tour and have not contacted us within 15 minutes after the scheduled departure time, your booking will be considered a no-show.
- No-shows are not eligible for a refund or rescheduling.
- The full tour price will be charged in the event of a no-show.
- If you have paid only a deposit, the deposit will be retained and the remaining tour balance will be charged to the payment method used for the booking.
- The total amount charged will not exceed the full price of the reserved tour.
- Zahlung des Restbetrags:
- If you have not paid in full, the remaining balance can be paid on the day of the tour by cash or credit card.
By completing your booking, you confirm your acceptance of these Terms & Conditions.
Buchungsprozess
Buchungen können direkt über unsere Website vorgenommen werden. Dies ist unsere bevorzugte Buchungsmethode und bietet Ihnen Zugriff auf die aktuelle Verfügbarkeit und die aktuellen Preise.
- Online-Buchungen: Buchen Sie direkt unter https://bookatour.amsterdam
- Fragen und besondere Wünsche: Bitte schreiben Sie uns eine E-Mail an ahoy@bookatour.amsterdam.
- Bestehende Buchungen: Bei Änderungen oder Fragen zu einer bestehenden Buchung kontaktieren Sie uns bitte per E-Mail.
- Dringende Anliegen am Tag Ihrer Tour: Wenn Ihre Tour am selben Tag stattfindet und ein dringendes Problem auftritt, rufen Sie uns bitte unter +31 20 210 1256 an.
WhatsApp wird nicht für Buchungsanfragen oder allgemeine Kundenservice-Anfragen betreut. Kurz vor der Abfahrt können Gäste jedoch WhatsApp-Nachrichten von ihrem Skipper mit praktischen Informationen zur Tour erhalten.
Vereinbarungen mit Buchungsplattformen
Wir legen großen Wert auf effiziente und reibungslose Zusammenarbeit mit Buchungsplattformen.
- API-Anbindung:
- Eine API-Verbindung ist unsere bevorzugte Lösung, da sie eine korrekte Verfügbarkeit, sofortige Bestätigungen und einen reibungslosen Ablauf ermöglicht.
- Manuelle Buchungen:
- Ist eine API-Anbindung nicht möglich, können manuelle Buchungen vorgenommen werden.
In diesem Fall fällt eine Servicegebühr von €50 pro Buchung an, um den zusätzlichen Verwaltungsaufwand abzudecken.
For partnership inquiries or questions about API integration, please contact us at ahoy@bookatour.amsterdam and include “Partnership” in the subject line.
Stornierungsbedingungen
We understand that plans can change. However, last-minute cancellations or rescheduling affect our ability to offer your reserved time slot to other guests.
- Cancellation at least 4 hours before departure:
- You may cancel your booking at least 4 hours before the scheduled departure time and receive a full refund, including your deposit.
- No reason is required.
- Cancellation less than 4 hours before departure:
- If you cancel less than 4 hours before departure, your deposit will not be refunded.
- If you have already paid the full tour price, any amount paid above the applicable deposit will be refunded.
- Third-Party Bookings (e.g. Viator, Project Expedition, GetYourGuide):
- Third-party bookings are subject to the cancellation and refund conditions of the platform through which the booking was made.
- Cancellations, refunds and changes must be managed through that platform.
Verspätungen
Guests are requested to arrive 5 minutes before their scheduled departure time.
- If you are running late, please call us as soon as possible at +31 20 210 1256.
- Arriving late does not extend your tour. Your tour will still end at the originally scheduled end time.
- If you are more than 15 minutes late and have not contacted us, your booking will be considered a Nichterscheinen (No-Show).
- Where possible, we may offer rescheduling for guests who contact us about a delay, subject to availability. A weniger als 4 Stunden may apply.
Nichterscheinen (No-Show)
Guests who do not arrive for their tour and have not contacted us within 15 minutes after the scheduled departure time will be considered a Nichterscheinen (No-Show).
- No-shows are not eligible for a refund or rescheduling.
- The full tour price will be charged in the event of a no-show.
- If you have paid only a deposit, the deposit will be retained and the remaining tour balance will be charged to the payment method used for the booking.
- The total amount charged will not exceed the full price of the reserved tour.
Umbuchungen
- You may reschedule your tour at least 4 hours before the scheduled departure time, subject to availability.
- For direct bookings, eligible changes may be made through “Manage this purchase” in your booking confirmation.
- Requests to reschedule less than 4 hours before departure may be accepted at our discretion, subject to availability, and a weniger als 4 Stunden may apply.
- No-shows cannot be rescheduled.
- Third-party bookings must be changed through the platform through which they were booked.
Wetterbedingungen
Unsere Touren finden bei jedem Wetterstatt.
- Unsere Boote sind mit einziehbarem Dach, beheizten Sitzen und Decken ausgestattet.
- Normal weather conditions such as rain, cold, sleet or snow are not grounds for a refund outside our standard cancellation policy. Rescheduling may be possible at our discretion, subject to availability.
- If conditions become unsafe—for example due to extreme winds or an official KNMI severe weather warning—we reserve the right to reschedule or cancel the tour. If we cancel because conditions are unsafe, you will be offered a suitable alternative or a full refund.
Website, Logo und Inhalte
- Texte, Bilder und Logo dürfen nicht ohne Genehmigung für kommerzielle Zwecke verwendet werden.
- Unser Logo ist eine eingetragene Marke.
- Die Privatsphäre unserer Gäste wird jederzeit respektiert. Fotos dürfen nicht ohne Zustimmung verwendet werden, es sei denn, Sie sind selbst auf dem Bild zu sehen.
