Termos e Condições

Condições de pagamento

• A deposit of €20 or €50, depending on the type of booking, is required to confirm your reservation.
• The deposit is deducted from the total tour price.
• Unless your tour has already been paid in full, the remaining balance is due on the day of the tour and can be paid by cash or credit card onboard.
• Prices shown during the booking process or confirmed in writing are the applicable prices for your reservation.
• Our published and confirmed prices are fixed and not negotiable.
• Refunds, cancellations and no-show charges are handled in accordance with the policies set out below.

Política de Depósitos

To secure your private tour, we require a deposit of €20 or €50, depending on the type of booking.

• Cancellation at least 4 hours before departure:
  • If you cancel at least 4 hours before your scheduled departure time, you will receive a full refund, including your deposit.
• Cancellation less than 4 hours before departure:
  • If you cancel less than 4 hours before departure, your deposit will not be refunded.
  • If you have already paid the full tour price, any amount paid above the applicable deposit will be refunded.
• No-Show:
  • If you do not arrive for your tour and have not contacted us within 15 minutes after the scheduled departure time, your booking will be considered a no-show.
  • No-shows are not eligible for a refund or rescheduling.
  • The full tour price will be charged in the event of a no-show.
  • If you have paid only a deposit, the deposit will be retained and the remaining tour balance will be charged to the payment method used for the booking.
  • The total amount charged will not exceed the full price of the reserved tour.
• Pagamento do saldo restante:
  • If you have not paid in full, the remaining balance can be paid on the day of the tour by cash or credit card.

By completing your booking, you confirm your acceptance of these Terms & Conditions.

Processo de reserva

As reservas podem ser feitas diretamente pelo nosso site. Essa é a nossa forma preferencial de reserva e permite consultar a disponibilidade e os preços atualizados.

• Reservas online: Reserve diretamente em https://bookatour.amsterdam
• Dúvidas e pedidos especiais: Envie um e-mail para ahoy@bookatour.amsterdam.
• Reservas existentes: Para alterações ou dúvidas sobre uma reserva existente, entre em contato conosco por e-mail.
• Questões urgentes no dia do passeio: Se o seu passeio for realizado naquele dia e surgir algum problema urgente, ligue para +31 20 210 1256.

O WhatsApp não é monitorado para solicitações de reserva ou dúvidas gerais de atendimento ao cliente. Pouco antes da saída, os passageiros poderão receber mensagens do seu capitão pelo WhatsApp com informações práticas sobre o passeio.

Contratos de plataformas de reservas

Na Rederij Paping, valorizamos a eficiência e a fluidez das operações ao trabalhar com plataformas de reservas.

• Integração de API:
  • Preferimos, sem dúvida, uma conexão via API para o gerenciamento de reservas. Isso garante disponibilidade precisa, confirmações instantâneas e uma experiência mais tranquila para ambas as partes.
• Reservas manuais:
  • Caso não seja possível estabelecer uma conexão via API, é possível realizar reservas manualmente. No entanto, será cobrada uma taxa de serviço de € 50 por reserva para cobrir os custos administrativos do processamento manual.

For partnership inquiries or questions about API integration, please contact us at ahoy@bookatour.amsterdam and include “Partnership” in the subject line.

Condições de cancelamento

We understand that plans can change. However, last-minute cancellations or rescheduling affect our ability to offer your reserved time slot to other guests.

• Cancellation at least 4 hours before departure:
  • You may cancel your booking at least 4 hours before the scheduled departure time and receive a full refund, including your deposit.
  • No reason is required.
• Cancellation less than 4 hours before departure:
  • If you cancel less than 4 hours before departure, your deposit will not be refunded.
  • If you have already paid the full tour price, any amount paid above the applicable deposit will be refunded.
• Third-Party Bookings (e.g. Viator, Project Expedition, GetYourGuide):
  • Third-party bookings are subject to the cancellation and refund conditions of the platform through which the booking was made.
  • Cancellations, refunds and changes must be managed through that platform.

Condições de atraso

Guests are requested to arrive 5 minutes before their scheduled departure time.

• If you are running late, please call us as soon as possible at +31 20 210 1256.
• Arriving late does not extend your tour. Your tour will still end at the originally scheduled end time.
• If you are more than 15 minutes late and have not contacted us, your booking will be considered a não comparecimento,.
• Where possible, we may offer rescheduling for guests who contact us about a delay, subject to availability. A taxa de remarcação de €30 may apply. 

Política de não comparecimento

Guests who do not arrive for their tour and have not contacted us within 15 minutes after the scheduled departure time will be considered a não comparecimento,.

• No-shows are not eligible for a refund or rescheduling.
• The full tour price will be charged in the event of a no-show.
• If you have paid only a deposit, the deposit will be retained and the remaining tour balance will be charged to the payment method used for the booking.
• The total amount charged will not exceed the full price of the reserved tour.

Política de remarcação

• You may reschedule your tour at least 4 hours before the scheduled departure time, subject to availability.
• For direct bookings, eligible changes may be made through “Manage this purchase” in your booking confirmation.
• Requests to reschedule less than 4 hours before departure may be accepted at our discretion, subject to availability, and a taxa de remarcação de €30 may apply.
• No-shows cannot be rescheduled.
• Third-party bookings must be changed through the platform through which they were booked.

Condições para alteração do passeio devido às condições meteorológicas

Nossos passeios acontecem faça chuva ou faça sol,ou seja, serão realizados independentemente das condições climáticas.

• Amsterdã apresenta um clima variado, incluindo chuva, granizo e neve. Nossos barcos estão equipados com teto retrátil, assentos aquecidos e cobertores disponíveis mediante solicitação para garantir o seu conforto.
• Normal weather conditions such as rain, cold, sleet or snow are not grounds for a refund outside our standard cancellation policy. Rescheduling may be possible at our discretion, subject to availability.
• If conditions become unsafe—for example due to extreme winds or an official KNMI severe weather warning—we reserve the right to reschedule or cancel the tour. If we cancel because conditions are unsafe, you will be offered a suitable alternative or a full refund.

Termos deste site, nosso logotipo e o conteúdo do site

• Por favor, não copie nem utilize os textos, imagens ou o logotipo do nosso site para fins comerciais.
• Nosso logotipo é uma marca registrada, e seu uso não autorizado é proibido por lei.
• A privacidade dos hóspedes é respeitada em todos os momentos. As fotos dos nossos hóspedes não podem ser utilizadas para fins particulares ou comerciais sem autorização. Se você mesmo aparecer na foto, isso não representa problema.